FAQ & Site Info
We provide worldwide shipping. the standard shipping is "Free Shipping", it will take 4-14 business days to delivery in US, 4-10 business days to European Countries, If you want to receive the item earlier, you can choose the express mail(such as EMS UPS or DHL), and you need to pay for the shipping fee. Calculating when your order will arrive is easy! You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you've chosen. Let's say you order a watch. To calculate when to expect it, you would go to the watch's product detail page and find the "Processing Time" estimate. You would then add this estimate to the Shipping Time estimate for your chosen shipping method to get the total time until your order arrives. Many items are marked "Ships in 24hrs", meaning that those items are guaranteed to leave our warehouse within 24 hours of payment confirmation. Therefore, the Processing Time for these items will be less than 1 business day.
Dead on arrival Even though all items have been QC before shipment, the damage occurred in transportation is inevitable. If your items are received defective, please contact us within 48 hours of delivery via Customer Service Express. Any products dead on arrival within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email). Note: If your product is dead on arrival and the package takes longer (more than 30 days) to reach you, please contact us and offer the available proof of the delivery date within 5 days, we will then process for you according to the policy. In this case, please kindly provide us with proofs as below: a) The photos of original IG package with front and back sides b) The photos or video of the defective item(s) c) The photos, video or screenshot showing the mal-function of the defective item(s) In a DOA Situation: a reimbursement for return shipping fees is available, provided that: 1) Return the item(s) by ordinary mail (the cheapest way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt. 2) The return shipping fee is less than 60% of the defective item(s) value, and also less than $40 (USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS staff to further confirm it. Unopened If you are dissatisfied with an item for any reason whatsoever, please return them to us, shipping cost both ways will be sole responsibility of customers. We will credit you for the total purchase price, upon receipt of the product. Incorrect item If the products delivered to you is completed different with the one you order and we confirm that the error is on our part, please contact us within 48 hours of delivery via Customer Service Express. We will send you the correct product, replacement product, or replacement parts at no cost to you. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it. After receiving the incorrect product, please kindly provide us with proofs as below: a) The photos or video of the incorrect item(s) b) The photos, video or screen shot showing the mal-function of the defective item(s) Please contact with our customer service before any returns.